Product
Leader_

Senior Product Manager, Findability Experience

A proven top performer with a track record of consistent delivery on four major cross-platform initiatives in the first year, including an experience-wide redesign, Circle Loyalty relaunch, generative AI application in search, and context-aware experiences contributing to the 9% revenue growth in Q3'24.

• Pioneered Target's first generative AI application in search, directing a 15-person team to deploy a guided experience for 1% of annual search volume
• Delivered 3 context-aware experiences for discretionary product shoppers estimated to lift search revenue by 1%
• Generated $1M in search revenue every 30 days by spearheading the launch of Target Circle Deals filtering functionality

Lead Product Manager, Search, Trade, and Inventory

Promoted to Lead Product Manager for re-platforming search and redesigning the user experience. Managed inventory, trade, pre-owned, and warranty value streams. Cut real-time inventory visibility latency from a daily refresh and created a retro-gaming category strategy. Proven track record in driving product strategies and achieving results in gaming and retail.

• Launched real-time inventory servicing in a Texas store, eliminating redundant inventory data sources to reduce order cancellations caused by in-store discrepancies
• Developed and delivered the alpha version of a store fulfillment administration portal planned for release to administrators across 3,000 stores to pick, pack and ship orders and keep store order decline rates below 2%

• Developed and released a search API and administration capability, lifting search result click through rate by while maintaining overall checkout rates.
• Launched a "Get It Fast" user experience, enabling customers to easily find products available for store pickup or same-day delivery, driving a 3-5% growth in daily average store pickup orders and boosting profit margins
• Spearheaded the redesign of the discovery user experience, including features like "Shop My Store," optimized image assets, and elimination of redundant network calls. This resulted in a 25% reduction in page load times while serving millions of sessions monthly
• Continuously improved search relevance, focusing on high-volume search terms, representing 80% of monthly volume, through curated searches and retiring 60% of legacy search-driven redirects.

• Led a 25-person cross-functional team in the development, testing, and configuration of identity verification workflows required for the William Sonoma co-branded credit card launch to mitigate the risk of fraudulent applications while maintaining a streamlined customer experience
• Established a 100-member cross-business platform community and newsletter, fostering collaboration and driving component reuse across the organization

• Developed and launched a software inventory and enterprise search application that quantified technology modernization progress across all Capital One software. This equipped teams with actionable insights to enhance security, resilience, and compliance.
• Created data visualizations experience that empowered the Chief Information Officer and Chief Architect to make informed decisions on software maintenance, investment, and retirement, optimizing technology capital allocation.
• Co-founded a 1,000-member code reuse community, facilitating software discovery and reuse across divisions to improve efficiency and reduce redundant development efforts.

• Designed and coordinated 20 technology competitions over 12 months, resulting in 6 full-time hires for a newly formed cloud technology organization. These competitions effectively identified and attracted top talent.
• Developed GE's first video game — Terminal, a hacker simulator — for two multi-day cybersecurity training sessions, engaging 300 executives and leadership program members. This innovative approach fostered cybersecurity awareness and enhanced technical skillsets

• Successfully influenced 250 engineers to adopt five authentication standards and self-service access provisioning. This initiative enhanced application security and is projected to drive cost savings exceeding $1 million annually

Explore Interactive

• Developed a go-to-market strategy for an educational technology startup to raise $130k in funding. Managed the request for proposal process to select an engineering partner for launching the minimum viable product

Digital Technology Leadership Program

• Achieved top ratings in four 6-month Corporate IT assignments, gaining experience in UI redesign, data center management, application architecture, and cybersecurity

Deep Run High School

• As chair of the advisory board, directed efforts to improve the program through new course development, connected students to internships, and identified student project sponsors